Support Center
Documentation, spare parts and after-sales service for your equipment.
Support for Buyers and Partners
We support our distributors and end customers through the full product lifecycle.
Documents & Manuals
Product manuals, specification sheets and certificates are available on request for your sales and after-sales teams.
Spare Parts
Genuine spare parts — compressors, controllers, gaskets and fans — shipped with or after your orders.
Warranty
Standard manufacturer warranty with clear terms, plus optional extended coverage for long-term projects.
Technical Support
Our engineers assist with installation questions, temperature settings and troubleshooting by email or video call.
OEM / ODM Projects
From artwork and packaging to custom voltages and refrigerants, we help you build a product line for your market.
Response Time
Inquiries are answered within 24 hours on business days. Urgent after-sales cases are prioritized.
Frequently Asked Questions
What is your MOQ? Minimum order quantity depends on the model and can be flexible for trial orders — contact us for details.
Can you customize voltage and plug? Yes. We produce 110V, 220V and 380V versions with plugs suited to your market.
Do you provide certificates? Yes — CE, RoHS and other certifications can be provided depending on the product and destination.